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Thursday, March 14 • 10:50am - 11:30am
Improving the User Journey: What Can Analytics Tell Us?

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Understanding the evolving needs of library users is a key piece to the continual improvement of services and software.  EBSCO’s SaaS Suite of products was developed around feedback from both user research and actual needs in libraries.  This session will show how gathering a variety of analytics can help tailor the user journey of both library patrons and staff across the SaaS products.  We will discuss creating test environments, opportunities for customization, and streamlining staff workflows.  Products covered will include EDS, Curriculum Builder, Stacks, OpenAthens, and Knowledge Services.

avatar for Christopher Holly

Christopher Holly

Director of SaaS Innovation, EBSCO
FOLIO, Software as a Service, OpenAthens, Stacks, EBSCO Discovery Service, Library Systems Management, Strategic Planning
avatar for Carolyn Clini

Carolyn Clini

Library Services Engineer, EBSCO

Thursday March 14, 2019 10:50am - 11:30am PDT
University Hall - Room 1401